Terms and Conditions

Effective Date: [Insert Effective Date] Website: starcity-casinoonline.com Brand: Star City Contact: [email protected]

1. Introduction and Acceptance of Terms

These Terms and Conditions govern access to and use of starcity-casinoonline.com and any related products, content, features, account functionality, customer support, promotions, gaming interfaces, and services made available by or under the Star City brand through the website (collectively, the Services).

By accessing, browsing, registering an account with, or otherwise using the Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions, as amended from time to time. If you do not agree to these Terms and Conditions, you must not access or use the Services.

These Terms and Conditions constitute a binding user agreement between you and the operator of starcity-casinoonline.com. They apply to all Players, visitors, registered account holders, and any person who accesses the website from Australia or any other location.

Use of the Services is strictly limited to persons who satisfy the eligibility criteria set out in these Terms and Conditions, including age requirements, legal capacity, and successful completion of account registration and identity verification procedures where applicable.

Your continued use of the Services following publication of any updated version of these Terms and Conditions constitutes acceptance of those changes.

2. Definitions and Interpretation

2.1 Definitions

In these Terms and Conditions, unless the context requires otherwise:

Account means the personal user account registered by a Player for the purpose of accessing the Services.

AML means anti-money laundering obligations, policies, controls, and reporting procedures applicable under relevant law and regulatory standards.

Bonus means any promotional credit, free spins, rebate, reward, incentive, or similar promotional benefit offered by Star City, whether conditionally or unconditionally.

Business Day means a day other than a Saturday, Sunday, or public holiday in the applicable place of administration.

KYC means know your customer procedures, including identity verification, age verification, address verification, source of funds checks, and ongoing monitoring.

Player means any individual who accesses, registers for, or uses the Services.

Prohibited Activity means any conduct restricted under these Terms and Conditions, including fraud, collusion, money laundering, chargeback abuse, provision of false information, bonus abuse, and use of prohibited software or location-masking tools.

Responsible Gambling Tools means account controls or safeguards designed to assist Players to manage gambling activity, including deposit limits, time-outs, self-exclusion, and related restrictions.

Services means the website, gaming products, betting interfaces, software, payment processing systems, support functions, promotions, and all associated content provided through starcity-casinoonline.com.

Wagering Requirements means the minimum amount that must be wagered before Bonus funds or any winnings connected to Bonus funds become eligible for withdrawal, if such conditions apply.

2.2 Interpretation

Unless the context otherwise requires:

• headings are included for convenience only and do not affect interpretation;
• references to singular include plural and vice versa;
• references to law include amendments, replacements, and subordinate instruments;
• references to writing include electronic communication;
• any determination by Star City under these Terms and Conditions must be made reasonably, in good faith, and subject to applicable law.

3. Regulatory Information

Star City intends to operate in a manner consistent with applicable legal requirements, consumer protection standards, AML compliance obligations, and responsible gambling principles relevant to Australia.

Nothing on the website constitutes a representation that the Services are lawful in every jurisdiction. Access to or use of online gambling services may be prohibited, restricted, or regulated differently depending on the Player’s location. It is the Player’s responsibility to ensure that accessing and using the Services is lawful in the jurisdiction from which they do so.

For Australia, the website and its operations must be read subject to all applicable Commonwealth, State, and Territory laws, including consumer protection laws, privacy and data protection obligations, anti-money laundering and counter-terrorism financing requirements where applicable, and restrictions relating to the provision, advertisement, and use of gambling services.

Where any Service is not lawfully permitted to be offered to a person located in Australia or a specific Australian State or Territory, that person must not use that Service. Star City reserves the right to restrict, suspend, or terminate access where legal or regulatory concerns arise.

No fictional, implied, or unverified licence number is stated in these Terms and Conditions. Licensing and regulatory information, where applicable, may be made available separately on the website or upon lawful request.

4. Eligibility and Account Registration

To register and use an Account, you must:

• be at least 18 years of age;
• have full legal capacity to enter into a binding agreement;
• not be prohibited by any law applicable to you from accessing or using the Services;
• not be registering on behalf of another person;
• provide accurate, complete, and current information during account registration and at all times thereafter;
• not previously have had an Account closed for fraud, AML compliance concerns, bonus abuse, or serious breach of these Terms and Conditions, unless Star City expressly permits re-registration in writing.

Star City applies strict age requirements. Any person under the age of 18 is strictly prohibited from using the Services. If Star City becomes aware or reasonably suspects that an Account is held or used by a minor, the Account may be immediately suspended or terminated and any transactions may be reviewed.

Only one Account is permitted per person, household, residential address, e-mail address, payment instrument, device, or shared environment, unless otherwise expressly authorised by Star City. Multiple-accounting may result in suspension, voiding of Bonuses, cancellation of winnings, and account termination.

You must ensure that all information submitted during account registration remains accurate and current. Any changes to your name, address, contact details, or financial circumstances relevant to KYC policy or payment processing must be notified promptly through the website or by contacting [email protected].

Star City reserves the right to refuse any application for account registration at its sole discretion, subject to applicable law.

5. Account Verification, KYC Policy, and AML Compliance

Star City may require identity verification before permitting deposits, withdrawals, gameplay, bonus access, or continued account use. Verification may be requested at registration, at any later stage, upon reaching transaction thresholds, when unusual activity is detected, or whenever required for AML compliance, fraud prevention, or responsible gambling review.

5.1 Verification Documents

Players may be required to provide one or more of the following:

• government-issued photographic identification, such as a passport or driver licence;
• proof of residential address, such as a utility bill, bank statement, or official government correspondence;
• proof of ownership of payment methods used;
• source of funds or source of wealth documentation;
• copies of bank statements or transaction records relevant to payment processing;
• a selfie or liveness verification image for identity verification;
• any additional documents reasonably requested for compliance purposes.

5.2 Ongoing Monitoring

Star City may conduct ongoing monitoring of Player activity, including deposits, withdrawals, betting patterns, account usage, device indicators, geographic access points, and transactional behaviour. This may be necessary to comply with anti-money laundering obligations, identify suspicious activity, prevent fraud, and ensure fair play.

5.3 Consequences of Non-Compliance

If you fail to provide requested verification materials within the timeframe specified, or if Star City reasonably suspects that documents are false, altered, misleading, or inconsistent, Star City may:

• suspend your Account;
• restrict deposits or withdrawals;
• withhold pending withdrawals until review is completed;
• void Bonuses or promotional benefits;
• cancel bets or gameplay affected by the breach;
• terminate the Account;
• report the matter to relevant authorities where required by law.

Funds may be withheld where lawful and reasonably necessary pending completion of KYC policy reviews, AML compliance checks, or investigation of suspected illegal activity.

6. User Obligations and Prohibited Conduct

You agree to use the Services lawfully, honestly, and only for your personal, non-commercial entertainment purposes, unless otherwise expressly permitted.

You must not engage in any Prohibited Activity, including:

• providing false, inaccurate, incomplete, or misleading registration information;
• permitting any third party to access or use your Account;
• registering multiple accounts without approval;
• engaging in fraud, deception, or dishonest conduct;
• colluding with other players or third parties;
• using stolen payment methods or unauthorised financial instruments;
• engaging in money laundering, terrorist financing, or any attempt to disguise the source of funds;
• abusing chargebacks, reversals, or payment disputes;
• using VPNs, proxies, remote desktop tools, location-spoofing technology, or similar means to conceal your location or identity;
• using bots, scripts, automated tools, artificial intelligence agents, exploit software, or any prohibited software to gain an unfair advantage;
• manipulating promotions, bonus terms, wagering requirements, or game outcomes;
• exploiting technical errors, bugs, or system malfunctions;
• using the Services for commercial resale, syndication, or unlawful wagering activity.

You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your Account, unless caused by Star City’s proven failure to implement reasonable security measures.

7. Deposits and Withdrawals

Players may only use deposit methods and payment instruments registered in their own name. Star City may reject or reverse transactions where the payment method name does not match the verified identity of the Account holder.

7.1 Deposits

Deposits are subject to internal review, payment provider approval, account verification, transaction monitoring, and applicable betting limits. Star City may impose minimum or maximum deposit amounts, either generally or on a per-method basis.

All deposits must originate from lawful sources and must not be made through means that conceal ownership, origin, or control of funds.

7.2 Withdrawals

Withdrawal requests are subject to:

• completion of identity verification and any applicable KYC policy checks;
• verification of payment method ownership;
• review of wagering requirements linked to Bonuses, where applicable;
• fraud screening and AML compliance review;
• any applicable withdrawal limits notified on the website.

Star City may require withdrawals to be returned, where reasonably practicable, to the same deposit methods used, in the order determined by Star City or applicable payment processing rules.

Withdrawal times are estimates only and may vary based on verification status, payment processing channels, weekends, public holidays, and enhanced due diligence requirements. Star City is not responsible for delays caused by banks, payment providers, or events outside its reasonable control.

7.3 Fees and Transaction Issues

Unless otherwise stated, Star City may disclose applicable transaction fees, currency conversion charges, or payment processing deductions before or at the time of the transaction. Your financial institution or payment provider may also impose separate fees.

If an incorrect credit, duplicate payment, pricing error, or technical payment processing issue occurs, Star City may correct the error by reversing the transaction, adjusting your balance, voiding related gameplay, or suspending the Account pending investigation.

8. Bonuses and Promotions

From time to time, Star City may offer Bonuses or promotions subject to specific bonus terms in addition to these Terms and Conditions. Participation in any promotion constitutes acceptance of the applicable bonus terms.

8.1 General Bonus Conditions

Bonuses are not guaranteed and may be restricted by player status, location, game type, payment method, verification level, and account history.

8.2 Bonus Restrictions

Unless otherwise stated in the relevant promotion, the following may apply:

• Bonuses are limited to one per person, household, address, device, IP environment, or payment method;
• wagering requirements must be fully satisfied before any associated winnings become withdrawable;
• certain games or game categories may contribute differently, or not at all, toward wagering requirements;
• maximum bet limits may apply while Bonus funds are active;
• Bonuses may expire if not used within the stated period;
• Bonuses may not be exchanged, transferred, or redeemed for cash unless expressly permitted;
• use of low-risk, equal, zero-margin, or structured betting to abuse bonus terms is prohibited;
• Star City may cancel or reclaim Bonuses and related winnings where promotional abuse is identified.

Star City reserves the right to amend, suspend, withdraw, or cancel any promotion where reasonably necessary to protect legitimate business interests, ensure fair play, correct errors, or comply with law.

9. Betting Rules and Game Participation

By placing a wager or participating in any game, you confirm that you understand and accept the applicable game rules, paytable, stake limits, settlement rules, and any specific product conditions made available through the Services.

A bet or wager is valid only when accepted and recorded by Star City’s systems. If there is any discrepancy between a Player’s local device display and the central system record, the central system record will prevail unless law requires otherwise.

9.1 Settlement and Void Bets

Star City reserves the right to declare any bet, game round, or transaction void where:

• it was placed in breach of these Terms and Conditions;
• the Account was not eligible to participate;
• there was a palpable error, pricing error, or obvious mistake;
• a technical error or system malfunction affected acceptance, transmission, or settlement;
• a game was interrupted or corrupted;
• the result was affected by fraud, collusion, or prohibited software;
• a Bonus was used contrary to applicable bonus terms.

Where a bet is voided, the stake may be returned, except where the law permits forfeiture due to fraud, criminal conduct, or serious breach.

9.2 Technical Errors and Malfunctions

In the event of software bugs, interrupted connectivity, game freezes, server failures, data corruption, or other technical errors, Star City may suspend affected gameplay, correct balances, void affected rounds, and take any necessary remedial action. No winnings resulting directly from a system malfunction, software defect, or manifest technical error shall be payable to the extent permitted by law.

10. Account Suspension and Termination

Star City may temporarily suspend, restrict, or permanently terminate an Account where it reasonably believes that:

• the Player has breached these Terms and Conditions;
• identity verification has not been completed satisfactorily;
• AML compliance concerns or suspicious transactions have arisen;
• the Account is linked to fraud, chargeback abuse, collusion, or bonus abuse;
• the Player has used prohibited software or concealed location data;
• responsible gambling concerns require intervention;
• continued provision of Services may be unlawful or contrary to regulatory requirements.

During suspension, Star City may restrict access to deposits, withdrawals, betting, promotional participation, or customer support functions as reasonably necessary.

Where an Account is terminated, Star City may:

• cancel open bets or promotional entitlements;
• withhold funds pending completion of investigation;
• deduct chargebacks, reversals, or amounts improperly credited;
• confiscate funds or winnings where permitted by law in cases involving fraud or criminal conduct;
• report relevant matters to regulators, law enforcement, financial institutions, or other authorities as legally required.

11. Responsible Gambling Measures

Star City supports responsible gambling and expects Players to engage with the Services in a controlled and informed manner. Gambling should be treated as a form of entertainment and not as a source of income or financial recovery.

Players may request or access Responsible Gambling Tools, subject to operational availability, including:

• deposit limits;
• loss limits;
• wagering or betting limits;
• session time reminders;
• session limits;
• cooling-off periods or time-outs;
• temporary account suspension;
• long-term or permanent self-exclusion;
• restrictions on promotional communications where applicable.

A request for self-exclusion or account restriction may take a reasonable implementation period. During that period, Players must cease using the Services.

If Star City identifies indicators of harmful gambling, it may contact the Player, impose restrictions, decline promotional access, suspend the Account, or require a mandatory break from gambling activity.

Players seeking assistance should consider obtaining independent support from recognised gambling harm support services operating in Australia.

12. Limitation of Liability

To the maximum extent permitted by applicable law, including the Australian Consumer Law where relevant, Star City excludes all liability for indirect, incidental, special, punitive, or consequential loss, including loss of profits, loss of opportunity, loss of anticipated winnings, loss of business, loss of data, or reputational harm arising out of or in connection with the use of the Services.

Nothing in these Terms and Conditions excludes, restricts, or modifies any non-excludable consumer guarantees, statutory rights, or remedies that cannot lawfully be excluded.

Where liability cannot be excluded, Star City’s liability is limited to the minimum extent permitted by law and, where lawful, to resupply of the relevant Services or the reasonable cost of resupply.

Star City is not liable for any failure or delay caused by events beyond its reasonable control, including acts of God, power failures, telecommunications outages, cyberattacks, industrial disputes, governmental action, court orders, payment network failures, or other force majeure events.

13. Intellectual Property

All rights, title, and interest in the website, Services, software, code, databases, design, layout, graphics, logos, trademarks, text, audiovisual content, and other materials made available through starcity-casinoonline.com remain owned by Star City or its licensors.

You are granted a limited, revocable, non-exclusive, non-transferable licence to access and use the Services for personal lawful use only.

You must not, without prior written consent:

• copy, reproduce, republish, distribute, or commercially exploit website content;
• reverse engineer, decompile, or disassemble any software or systems;
• remove proprietary notices;
• use any trademark, branding, or domain element associated with Star City in a misleading or unauthorised manner.

14. Complaints and Dispute Resolution

If you have a complaint regarding the Services, you should first contact Star City at [email protected] with full details of the issue, including your Account information, relevant dates, transaction references, and supporting materials.

Star City will review complaints in good faith and aim to respond within a reasonable time, taking into account the nature and complexity of the matter.

You agree to cooperate with reasonable requests for information during the investigation of a complaint. Failure to provide requested information may delay or prevent resolution.

If a dispute cannot be resolved internally, Star City may consider escalation in accordance with any applicable legal obligations, contractual dispute processes, or competent complaint handling mechanisms available under the governing law.

Nothing in this clause prevents either party from seeking relief from a competent court or authority where legally necessary.

15. Amendments to Terms

Star City may amend these Terms and Conditions from time to time where reasonably necessary to:

• reflect changes in law or regulation;
• implement security, fraud prevention, or AML compliance measures;
• update business processes, payment processing arrangements, or product features;
• correct drafting errors or clarify existing rights and obligations.

Any revised Terms and Conditions will be published on the website and will take effect from the stated effective date. Where required by law or where changes are materially adverse, Star City may provide additional notice by e-mail or through the Account interface.

It is your responsibility to review the current Terms and Conditions regularly. Continued use of the Services after amendments take effect constitutes acceptance of the revised Terms and Conditions.

16. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws applicable in Australia, subject to any mandatory law that applies in the State or Territory in which the Player resides or accesses the Services.

To the extent permitted by law, the courts of Australia shall have jurisdiction in relation to any dispute arising from or connected with these Terms and Conditions or the Services.

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be severed to the extent of invalidity, and the remaining provisions shall continue in full force and effect.

17. Contact Information

For all notices, support requests, complaints, identity verification submissions, and other communications relating to these Terms and Conditions, you may contact:

[email protected]

By using starcity-casinoonline.com, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.