Responsible Gaming Policy

Introduction

Star City is committed to maintaining a safe gaming environment for customers in Australia. This Responsible Gaming Policy explains the measures, tools, and procedures available at starcity-casinoonline.com to help players manage gambling responsibly and reduce the risk of gambling-related harm.

Gambling should be treated as a form of entertainment only. It is not a reliable way to make money, recover debts, or solve personal or financial difficulties. While many adults gamble without experiencing harm, gambling can involve real risks, including loss of control, financial stress, emotional distress, and adverse impacts on family, work, and wellbeing.

At Star City Casino AU, responsible gambling means providing clear information, practical account controls, effective restriction options, and access to professional help. This policy is designed to support informed decision-making and to encourage early action where gambling stops being enjoyable.

This document applies to all users of StarCity and should be read together with any relevant account terms, privacy provisions, and verification procedures used by Casino Star City in Australia.

Our Responsible Gaming Principles

Star City Casino Australia applies the following responsible gambling principles across its services:

• gambling must remain a leisure activity, not a source of income;
• customers should have access to practical tools that help them stay in control;
• signs of problem gambling should be addressed early and seriously;
• minors must not be permitted to gamble;
• customers must be able to restrict or exclude themselves from gambling activity;
• communication about safer play should be transparent, accurate, and non-promotional;
• customers who need further assistance should be directed to independent organizations and professional help.

These principles reflect a harm-minimisation approach consistent with responsible gambling expectations in the Australian market, including the general consumer protection objectives reflected in the Interactive Gambling Act 2001 (Cth), Australian consumer law principles, and guidance issued by reputable gambling support services and public health bodies.[1][2][3]

Gambling as Entertainment Only

When using Star City Casino, customers should only gamble with money they can afford to lose. Gambling outcomes are based on chance, and no game, bonus, or betting pattern can guarantee profit. Past results do not predict future outcomes.

To help maintain control, players are encouraged to:

• set a personal entertainment budget before playing;
• decide in advance how much time they will spend gambling;
• avoid chasing losses;
• avoid increasing stakes to recover money previously lost;
• refrain from gambling when upset, distressed, under financial pressure, or under the influence of alcohol or drugs;
• take regular breaks and review account activity.

If gambling begins to feel stressful instead of मनोरंजन, it is important to stop and consider using the control tools described below.

Recognising Signs of Problem Gambling

Problem gambling can develop gradually. In many cases, the first warning signs are subtle. StarCity encourages customers to review their behaviour honestly and to seek support early where necessary.

Common warning signs may include:

• spending more money or time on gambling than intended;
• attempting to win back losses immediately after losing;
• borrowing money, selling assets, or missing bills to fund gambling;
• hiding gambling activity from family or friends;
• feeling anxious, irritable, or guilty about gambling;
• neglecting work, study, or family responsibilities due to gambling;
• being unable to reduce or stop gambling without support.

If one or more of these signs apply, the safest course may be to activate personal limits, take a cooling-off break, or request self-exclusion. In more serious cases, customers should contact an independent support service for professional help.

Personal Limits

Overview of the Personal Limits Feature

Star City provides a Personal Limits section within the player account to help customers control gambling behaviour before harm develops. These tools are intended to support disciplined play and should be used proactively.

Where available through the account interface, customers can select and manage restrictions that limit spending, losses, wagering activity, or access to the account for a defined period. Personal limits are designed to reduce impulsive decision-making and introduce mandatory boundaries around gambling activity.

Customers are strongly encouraged to activate limits as soon as they register and to review them regularly based on their financial circumstances and personal wellbeing.

How Limit Changes Are Applied

To protect customers, Star City applies different timing rules depending on whether a limit is being made stricter or more permissive.

• A decrease in an existing limit takes effect immediately. This includes reducing a deposit limit, loss limit, or wager limit, or extending a restriction period.
• An increase in an existing limit does not take effect immediately. A delay, or cooling period, applies before the higher limit becomes active.

This distinction is an important consumer protection measure. Immediate decreases help players regain control without delay. Delayed increases reduce the risk of impulsive decisions made during emotional or high-risk periods.

Where a specific operational delay applies, the account interface or support response will indicate when the amended limit becomes effective. If a customer has questions about a limit status, they may contact [email protected].

Types of Limits

Star City Casino Australia may offer the following categories of responsible gambling restrictions through the Personal Limits section or by manual request.

Deposit Limit

A deposit limit restricts the maximum amount of money that can be deposited into the account during a selected period.

• Deposit limits may be available on a daily, weekly, or monthly basis.
• Once the limit is reached, no further deposits can be made until the relevant period resets.
• A lower deposit limit becomes effective immediately.
• A request to increase a deposit limit is subject to a delay before activation.

Deposit limits are one of the most effective early controls because they cap new spending before gambling takes place.

Loss Limit

A loss limit restricts the maximum net loss a player can incur over a selected period.

• A loss limit is generally calculated by reference to deposits, withdrawals, and gameplay outcomes within the applicable timeframe.
• Once the loss threshold is reached, further qualifying gambling activity may be restricted until the period resets.
• Lowering a loss limit takes effect immediately.
• Increasing a loss limit is delayed before becoming active.

Loss limits can help customers set a clear entertainment budget and prevent prolonged attempts to recover money lost.

Wager Limit

A wager limit restricts the total amount that can be staked or wagered within a defined period, regardless of wins or losses.

• Wager limits may apply daily, weekly, or monthly.
• Once reached, the account may be prevented from placing additional bets until reset.
• A reduction applies immediately.
• An increase is subject to a protective delay.

This tool is particularly useful for customers who want to control the intensity or frequency of play rather than only net spending.

Cooling-Off Period

A cooling-off period is a short-term break that temporarily blocks access to gambling activity.

• Cooling-off is suitable where a customer wants time away from the account without entering long-term self-exclusion.
• During the cooling-off period, login access, deposits, and gambling activity may be restricted or blocked.
• Cooling-off is typically fixed for the selected duration and cannot be reversed early for customer protection.
• At the end of the period, account access may be restored automatically or following a standard security review.

A cooling-off break can be appropriate where gambling is becoming difficult to manage, but the player is not yet seeking a full exclusion.

Self-Exclusion

Self-exclusion is a more serious and longer-term restriction for customers who need to stop gambling completely.

• Self-exclusion blocks access to the gambling account for the chosen or approved exclusion period.
• During self-exclusion, customers must not be able to deposit, wager, or generally access gambling services on the account.
• Marketing communications, where linked to the excluded account, should be ceased as far as operationally practicable.
• Self-exclusion cannot be revoked early except where required by law or after a formal process consistent with consumer protection controls.

Self-exclusion should be used where gambling is causing harm, where control has been lost, or where there is a risk of further harm if access continues.

Self-Exclusion by Request

How to Request Manual Blocking

If a customer cannot access the relevant account controls or requires urgent assistance, they may request account blocking or self-exclusion by email only at [email protected].

To help Star City process the request accurately and without delay, the email should include sufficient identifying information, such as:

• full name registered on the account;
• registered email address;
• username or account reference, if known;
• the type of restriction requested, such as cooling-off or self-exclusion;
• the desired start time, if relevant;
• any request to consider the matter urgent due to risk of harm.

Where a self-exclusion request is clear, StarCity should implement the restriction as soon as reasonably possible after receipt and verification of the request. If further identity confirmation is required for account security, the support team may request additional information. However, customer protection should remain the priority where the request clearly indicates a need to stop gambling.

Handling of Remaining Funds

Where there are remaining cleared funds in a customer account at the time of self-exclusion or manual blocking, Star City will review the balance in accordance with applicable account rules, verification requirements, anti-money laundering controls, and security checks.

In general:

• gambling access should remain blocked during the restriction period;
• any eligible withdrawal of remaining funds may require completion of identity verification and payment validation checks;
• open bets or unsettled transactions, where applicable, will be handled according to the underlying game or transaction rules;
• funds should not be re-used for further gambling during an active self-exclusion.

Customers seeking information about account balance treatment during restriction should contact [email protected].

Effect of Self-Exclusion

Once a self-exclusion is active:

• the customer must not attempt to open duplicate or replacement accounts;
• Star City may take reasonable steps to detect and close related accounts;
• deposits and gameplay should be blocked on the excluded account;
• reactivation, where available after expiry, should not occur automatically without appropriate review.

Star City reserves the right to maintain restrictions, request additional safeguards, or decline reactivation where there are continuing indicators of gambling-related harm.

Account Monitoring and Customer Protection Measures

Responsible gambling is not limited to player-controlled tools. Star City Casino AU may also apply internal reviews and account interventions where necessary to protect customers and maintain compliance standards.

Such measures may include:

• reviewing account activity for indicators of potentially harmful gambling behaviour;
• requesting additional information where safer gambling concerns arise;
• applying temporary account restrictions while a responsible gambling review is conducted;
• directing customers to use personal limits or self-exclusion options;
• restricting access where there is evidence of loss of control, vulnerability, or attempted circumvention of account blocks.

These measures are intended to support harm prevention and should not be interpreted as financial advice, clinical assessment, or a guarantee that harmful behaviour will always be identified in real time.

Protection of Minors

Strict 18+ Requirement

Star City does not permit persons under 18 years of age to open an account or use any gambling services. This age threshold reflects Australian legal standards for adult participation in gambling activities.[4]

Any underage gambling is strictly prohibited.

Age Verification and KYC Controls

Star City uses age verification and know your customer checks to confirm that customers are legally eligible to gamble. Verification may be required at registration, before withdrawals, during account review, or at any stage where age or identity concerns arise.

Customers may be asked to provide documents or information necessary to verify:

• full legal name;
• date of birth;
• residential address;
• identity document validity;
• payment method ownership where relevant.

If age verification cannot be completed, or if Star City has reason to believe an account is held or used by a minor, the account may be suspended or closed immediately. Any handling of deposited funds will be subject to legal, regulatory, and security review.

Parental Responsibility and Filtering Software

Parents and guardians should take active steps to prevent minors from accessing gambling content or accounts. This includes keeping login credentials confidential and restricting device access.

StarCity recommends the use of parental control and internet filtering software, including:

• Net Nanny;
• CyberPatrol.

These tools may help limit access to gambling websites on shared devices used by children or young persons. No filtering tool is perfect, so software should be used together with supervision, secure passwords, and device-level controls.

External Help and Support

Customers who are concerned about their gambling, or about someone else’s gambling, should seek assistance from qualified and independent organizations. Star City supports access to external help because operator tools alone may not be sufficient where gambling harm has developed.

The following organizations provide information, counselling pathways, peer support, or self-help resources:

• Gambling Help Online: Australian national support service offering confidential counselling and information. Website: https://www.gamblinghelponline.org.au/ [5]
• Gamblers Anonymous: Peer support fellowship for people seeking to stop gambling. Website: https://www.gamblersanonymous.org/ga/ [6]
• GamCare: Information, support, and practical guidance on safer gambling and gambling harm. Website: https://www.gamcare.org.uk/ [7]
• Gambling Therapy: Global online support and resources for people affected by problem gambling. Website: https://www.gamblingtherapy.org/ [8]

Seeking professional help is a responsible step, not a sign of failure. Early support can reduce financial, emotional, and family harm.

Practical Safer Gambling Guidance

To support informed decision-making, Star City encourages customers to adopt the following safer gambling practices:

• only gamble with discretionary funds, never with money needed for rent, food, bills, or loan repayments;
• set a deposit limit before the first session;
• keep track of total spend, time, and frequency of gambling sessions;
• do not chase losses;
• do not treat gambling as an investment strategy;
• avoid gambling when stressed, isolated, or emotionally vulnerable;
• take breaks and balance gambling with other activities;
• use cooling-off or self-exclusion immediately if control is slipping.

These steps are simple but effective and align with guidance commonly promoted by public health and harm-minimisation bodies.[2][5]

Contact for Responsible Gambling Requests

For any responsible gaming request relating to account restrictions, personal limits assistance, cooling-off, or self-exclusion, customers must contact:

[email protected]

Star City uses email as the communication channel for these matters. Customers should ensure that requests are sent from, or clearly reference, the registered account email where possible to support prompt identification and processing.

Policy Review and Updates

Star City may review and update this Responsible Gaming Policy from time to time to reflect legal developments, operational improvements, updated harm-minimisation practices, or changes to available account tools. The most current version published on starcity-casinoonline.com will apply from the date of publication unless otherwise stated.

Customers are encouraged to review this policy periodically and to use the available responsible gambling controls whenever needed.

References

[1] Interactive Gambling Act 2001 (Cth), Federal Register of Legislation, Australia: https://www.legislation.gov.au/

[2] Australian Institute of Family Studies, Gambling in Australia overview and harm information: https://aifs.gov.au/

[3] Australian Competition and Consumer Commission, consumer protection principles: https://www.accc.gov.au/

[4] Australian Government information and state/territory gambling age requirements, generally 18+ for legal gambling participation.

[5] Gambling Help Online, Australia: https://www.gamblinghelponline.org.au/

[6] Gamblers Anonymous: https://www.gamblersanonymous.org/ga/

[7] GamCare: https://www.gamcare.org.uk/

[8] Gambling Therapy: https://www.gamblingtherapy.org/